Health Sciences North

Join Northeastern Ontario’s Health Care Leaders!

Posting #: 20-0303

Status: Temporary Full-Time position (with possibility of permanency)

Location: Sudbury, Ontario

A dynamic and growing health care environment awaits you in Sudbury Ontario: Canada’s happiest city! Surrounded by provincial parks and over 200 lakes, Greater Sudbury has over 160,000 residents and is a rich mix of urban, suburban, rural and wilderness environments. Just a one hour flight or four-hour drive from Toronto; here, you will experience the balance of a challenging technological career and a comfortable lifestyle, right in the heart of Northern Ontario’s largest city.

Health Sciences North (HSN) is seeking an innovative leader for the position of Operations Manager to oversee the ongoing operations and integration of the Diagnostic Imaging Repository (DI-r) at the Champlain and the North East (NE)/North West (NW) Local Health Integration Network (LHIN) sites, and assist with the project during the transition to operations as required. The individual will work closely with the Operations Director, operations team, hospitals, and vendors to support the overall system framework for the repository and lead the change management process.

The ideal candidate will have a minimum of a four (4) year Bachelor’s Degree in Computer Science from an accredited university. Preference will be given to candidates with a Master’s Degree in a health related field. We are looking for someone with a minimum of five (5) years’ experience working as an IT Management professional within a health care environment and a minimum of two (2) years’ working in a leadership/supervisory role, preferable in a health care environment.

If you enjoy working in a fast-paced, team environment and are looking for a rewarding career opportunity, you are encouraged to view the full job description on the HSN Careers Website. The Search Committee will begin to review applications on April 22, 2020. Applications will be considered until the position is filled.

We offer competitive salary and vacation, extended health and dental benefits, a pension plan through HOOPP and relocation allowance to assist with moving expenses.

Interested applicants are asked to apply directly to posting #20-0303 on the HSN Careers Website at  To learn more about Sudbury, find the Relocating to Sudbury link on our careers portal.

  Date Posted: April 8, 2020
Posting #: 20-0303
Position: Operations Manager (CPO/CSO Change Management System Lead)
Status: Temporary Full-Time (April 2020 to April 2021)
Program: Information Technology and Privacy
Department: NEODIN
Site: Ramsey Lake Health Centre (RLHC)


Responsible for the ongoing operations, management, strategy and execution of assigned Provincial, North East, North West and Champlain IT services and products by overseeing human and fiscal resources, and collaborating with the leadership team members and stakeholders. Work closely with the IT Management staff, NEODIN operations team, regional and provincial members while ensuring complete satisfaction, adoption and maximum utilization of the products and services contracted to customers.


Under the general direction of the Chief Information and Privacy Officer. 


  1. Operate, plan, implement, and manage secure, comprehensive, highly-available Diagnostic Imaging server infrastructure, and devices across regional and provincial services.
  2. Meet the requirements and negotiate legally binding Service Level Agreements and contracts while ensuring overall regional and local client satisfaction.
  3. Research, lead and develop strategies, innovative architectures, business analysis and case development to serve local, regional and provincial stakeholders.
  4. Participate in provincial committees (e.g. DI-r architecture, common services groups) as required.
  5. Monitor IT Quality board(s) and Key Performance Indicators defined by HSN or clients who have outsourced services to HSN IT and coach staff on Continuous Quality Improvement (CQI) initiatives, including evaluating performance and applying disciplinary action as required.
  6. Provide hospital and Local Health Integration Network (LHIN) wide incident response cyber security on-call coverage for problems and serious issues after hours and on weekends according to scheduled rotation.
  7. Lead and implement departmental risk management processes and security to continuously improve privacy, patient data integrity, risk management and cyber security initiatives.
  8. Develop annual budgets and assume fiscal accountability of the departmental operation according to approved budget and capital allocations.
  9. Evaluate quality of services and customer satisfaction on an ongoing basis and formulate solutions for improvement.
  10. Oversee contract management, including the development and negotiation of service level agreements, statements of work, and service level objectives.
  11. Manage the implementation of local, regional, and provincial initiatives by adhering to project management principles.
  12. Create, review and revise policies and procedures to ensure excellent delivery of service.
  13. Act as a resource to clinical departments and programs, staff and management across HSN, LHINs and provincial teams.
  14. Manage human resources which include: recruitment, selection and training.
  15. Oversee the work of others in compliance with the Occupational Health and Safety Act (OHSA), its regulations, and HSN policies.
  16. Participate in the accreditation process and work to ensure that the program and HSN achieve, maintain and continually improve upon their accredited status.
  17. Engage in and foster professional development of all staff and provide opportunities for learning within budgeted resources.
  18. Ensure a safe environment for patients, staff and visitors; investigate report, debrief and take or direct corrective action as required on incidents.
  19. Collaborate with internal and external stakeholders/organizations/community groups to achieve program objectives, integrate and link services and foster partnerships across the continuum of service delivery.
  20. Participate in education and training specific to current, relevant federal and provincial health and safety legislation, standards and guidelines.
  21. Represent the IT department, HSN or program on various committees and in meetings as required. 
  22. Perform other duties as required.



  1. Minimum of a four (4) year Bachelor’s Degree in an Information Technology field from an accredited university.
  2. Master’s Degree in a health-related discipline is preferred.
  3. Ministry of Labour “Worker Health and Safety Awareness in 4 Steps” training certificate is required.


  1. Minimum of five (5) years’ experience working as an IT Management professional within a health care environment.
  2. Minimum of two (2) years’ working in a leadership/supervisory role, preferably in a health care environment.


  1. Demonstrated knowledge and understanding of a variety of groups of stakeholders, both within and outside the hospital. 
  2. Demonstrated time management, organizational, critical thinking, and problem-solving skills.
  3. Demonstrated excellent presentation skills.
  4. Proven ability to develop, monitor, administer and report on budgets.
  5. Demonstrated skills in public speaking and public relations.
  6. Demonstrated ability to coach, advise and teach others using the principles of adult learning.
  7. Demonstrated training, experience or utilization of lean methodology for process improvement.
  8. Demonstrated ability to independently identify issues, plan improvements, measure success and continue improvement.
  9. Knowledge of relevant legislation and principles of management, hospital committee structure, conflict management and resolution, system needs analysis and organizational assessment.
  10. Ability to use tact and discretion in dealing with health care providers and employees.
  11. Demonstrated excellent computer skills with proficiency in Microsoft Office software (e.g. Word, Excel, Power Point and Outlook) and patient information systems.
  12. Demonstrated superior interpersonal and communication skills, both written and verbal.
  13. Demonstrated commitment to the safety of co-workers and patients.


  1. Demonstrated initiative, self-direction, and innovative approach to problem-solving.
  2. Successful Criminal Record Judicial Matters Check (CRJMC) is required.
  3. Demonstrated commitment to ongoing professional development.
  4. Demonstrated professionalism in dealing with confidential and sensitive issues.
  5. Demonstrated positive work record and good attendance record.
  6. Ability to meet the physical and sensory demands of the job.


  1. Bilingualism is an asset.
Selection Process: Candidates will be selected for this position on the basis of their skill, ability, experience and qualifications as identified in the resume and completed Application Form submitted. The Hospital reserves the right to conduct a formal interview where required.
Shift: Days
French Language
Service Designation:
Bilingualism is an Asset
Salary: $49.59………………………………………….$58.33/Hourly

To apply for this job please visit

Operations Manager (CPO/CSO Change Management System Lead)