Website University of Guelph

A key leadership role with organization-wide impact – Guelph, ON

Computing and Communication Services (CCS) is the central IT department on campus, providing IT infrastructure and central technology services to the University of Guelph community. CCS is a highly technical operation involving complex systems with a diverse set of requirements and services, making the Director of Technology Operations a key enabler for the various academic, research and business initiatives that are informed by all the other areas of the campus.

Reporting to the Associate Vice-President and Chief Information Officer (CIO), you’ll contribute to the success of CCS through the administration of the teams and services within the IT Operations portfolio that support the underlying CCS technical structure. As part of the CIO’s leadership team, you’ll participate in the campus IT strategic direction and play a critical role in supporting the infrastructure services and systems that enable all aspects of the University’s mission, and in maintaining a flexible, leading-edge information environment that effectively supports teaching, learning, research and administrative services.

As Director of Technology Operations, you’ll provide direct oversight to managers in the areas of service planning, process and delivery, human resource management, budgetary and financial accountability, long-term planning (people, space, budget), and strategic direction, while ensuring alignment with broader campus strategies. Above all, you’ll work closely with internal and external partners to provide the ongoing planning and development of IT solutions required to ensure that the University is able to respond to rapid developments and changes in various sectors impacting higher education.


To be considered for the position of Director, Technology Operations, you must be a proven leader with the following strengths:

  • You have an undergraduate degree in Computer Science/Information Technology coupled with at least 10 years’ related work experience, or an equivalent combination of education and experience.
  • You demonstrate an awareness of the IT industry and Higher Education IT, with established contacts in the field, and a thorough understanding of infrastructure architectures, including available products, vendors and suppliers, and services
  • Your strong analytical ability and excellent communications skills are key, as is a demonstrated aptitude in superior planning, administration and people management (including providing leadership, coaching and mentoring).
  • You bring significant experience in the analysis and design of large, complex technical environments and business applications.
  • You are a strong, effective leader, able to establish priorities and deliver strategic and tactical objectives.
  • You are adept at working in a team environment, building strong relationships with a variety of stakeholders, and tactfully managing collaborative and collegial interactions.
  • Your expert knowledge of current and emerging trends that support technology operations includes a solid understanding of hardware, software and cloud solutions that support the Network Infrastructure and storage solution and architecture.
  • Knowledge and understanding of University policies and procedures is considered a strong asset.

The University of Guelph ( is one of Canada’s leading research-intensive comprehensive institutions, with a record of outstanding scholarship in the arts, humanities, social sciences, life sciences, physical and engineering sciences, agriculture and veterinary sciences. This is your chance to join us in our endeavour to improve life.

To view a detailed posting for the role of Director, Technology Operations, including application instructions, please go to our website at Applications, quoting Hiring #2020-0013, must be sent to: Consideration of candidates will begin in February 2020 and continue until the position is filled.

At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution.

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Director, Technology Operations